Support

Need help with one of our apps? You're in the right place. We read every message and respond as fast as we can.

What to Include in Your Message

Giving us these details up front saves a round trip and gets you a fix faster:

• App name and version - visible in the app's Settings or About screen (e.g., "AVR Maestro v2.9.6+131")
• Device and OS - phone/tablet model and operating system version (e.g., "iPhone 15 Pro, iOS 18.2" or "Samsung Galaxy S24, Android 15")
• What you expected to happen vs. what actually happened
• Steps to reproduce - how we can see the same issue on our side
• Screenshots or a short screen recording if the issue is visual
• Hardware context for device-control apps - receiver/NAS/UPS/projector model and firmware version if known

Most of our apps have a built-in "Send feedback" option that pre-fills this info for you - look for it on the About or Settings screen.

Apps We Support

This channel handles support for all MiyaraHub Technologies applications across iOS, Android, and desktop - whether you're using one of our device controllers, a monitoring tool, or an audio/video utility. For the current app lineup, see the home page.

Common Questions

The app can't connect to my device on the local network

Our device-control apps (AVR Maestro, UPSight, Synology Manager, FuryPath, Projector Pilot) need to reach your hardware over Wi-Fi or Ethernet. If a device isn't appearing:

• Confirm your phone and the target device are on the same network (same SSID, same VLAN)
• Check that the device's network-control or API feature is enabled in its own settings menu
• On iOS, accept the "find and connect to devices on your local network" permission prompt the first time you run the app - if you denied it, re-enable in Settings → [App Name] → Local Network
• On Android, the app needs Wi-Fi + Internet permissions (granted on install by default)
• Some routers isolate devices from each other ("AP isolation" or "guest network") - disable isolation for the subnet your devices live on

The in-app rating prompt appeared - is it mandatory?

No. You can dismiss it, pick "Later" to defer, or tap "Never ask again" for a permanent lock. Choosing to rate us or send feedback is entirely optional and does not affect app functionality.

I bought the app - how do I get a refund?

All paid apps are purchased through the Apple App Store or Google Play Store. Refund requests are handled by those platforms directly:

• Apple: reportaproblem.apple.com
• Google: Order history in Google Play

If you run into friction with either platform, email us and we'll help advocate for the refund.

My hardware changed behavior after a firmware update

Third-party manufacturers sometimes alter their network APIs between firmware versions. If the app suddenly behaves differently after you updated a device, email us the device model, previous firmware, current firmware, and what changed - we'll investigate and ship a fix if it's something we can adapt to.

Where can I see what changed in the latest version?

Open the app's About or Settings screen - most of our apps include a built-in changelog. Release notes also appear on the respective store listing.

Do you have a public roadmap?

We don't publish a fixed roadmap because we ship when the code is ready, not on a calendar. That said, if there's a feature you'd like to see, email us - user feedback directly influences what we build next.

Privacy, Terms, and Legal

For how we handle your data, see our Privacy Policy. For general terms of use, see our Terms of Service. For questions specifically about privacy or terms, email us at the address above with "Privacy" or "Terms" in the subject line and we'll route it accordingly.

Mailing Address

MiyaraHub Technologies LLC
Van Alstyne, Texas
United States
Email: admin@miyarahub.com